What we collect
When you sign up for CampaignWala, we collect the minimum information needed to give you a working account: your name, phone number, email, business name (if applicable), and the role assigned to you during onboarding. We log standard technical data — IP address, browser, timestamps — to keep the service secure and to debug issues. Lead information you upload (customer name, contact, campaign metadata) is stored on your behalf and visible only to authorised people in your team.
How we use it
- To authenticate you and keep your account secure.
- To process campaigns, leads, payouts and subscription billing.
- To send transactional notifications (OTPs, approvals, payment receipts).
- To improve the product, ship fixes, and prevent abuse.
We do not sell your personal data. We do not share it with third parties for advertising. We use it only for the purposes listed above.
Customer and lead data
Much of the data on this platform is not yours or ours — it belongs to the customer a vendor or advisor submits an application for. That data is handled under strict rules:
- Consent first. A customer’s details may only be submitted with that customer’s informed consent. The person submitting the application is responsible for obtaining it.
- Application-only use. Customer details are used to process that application and to track the resulting commission. They are never used for marketing, never sold, and never shared between unrelated teams.
- We never collect a customer’s OTP, password, PIN or card credentials — not on this website, not in the dashboard, and not over the phone. Anyone asking for them is not acting for us. Report it to us immediately.
- Sharing with financial product partners. To actually open the product a customer applied for, the application details are passed to the relevant bank, broker or financial product partner. That partner then handles the data under its own policy, and its terms govern the product itself.
- Manager visibility. Applications submitted through a team are visible to that team’s upline managers, because approvals and commission payouts run along that chain. Nobody sees another team’s customers.
Telecalling and contact conduct
Anyone contacting customers through or on behalf of this platform must call only between 09:30 and 19:00 IST, must identify themselves and the product honestly, must respect DND/do-not-call registrations, and must stop contacting a customer who asks them to. Breaching this is grounds for removal from the platform.
Payments & KYC
Payments flow through licensed gateways (Razorpay, registered banking partners for UTR transfers). We retain transaction IDs and receipts for accounting and tax purposes for as long as Indian law requires.
How we store it
Passwords are hashed with industry-standard algorithms — we cannot read them, even if we wanted to. Sessions use short-lived access tokens and rotating refresh tokens. Data is stored on encrypted servers in India.
Cookies
We use a small set of essential cookies and browser storage to keep you signed in and remember preferences such as theme and sidebar state. We do not use cross-site tracking cookies or third-party advertising pixels.
Your rights
You can ask us to export or delete your personal data at any time. Email support@campaignwala.com and we will action it within seven working days. Note: certain data (lead activity, payout records) is retained for accounting and audit reasons even after account closure.
Data retention
Retention is driven by what the record is for, not by how long we feel like keeping it:
- KYC documents (PAN, Aadhaar, bank proof, GST certificate) — kept for as long as the account is active and afterwards for the period Indian financial record-keeping rules require.
- Payout and commission records — kept as accounting records, including after account closure, because they are the evidence behind money that changed hands.
- Customer application records — kept for as long as the associated commission can still be audited or disputed.
- Session and technical logs — short-lived; login history is auto-deleted after 90 days.
Sub-processors
We use trusted infrastructure providers for hosting, email, messaging, and payment processing. A current list is available on request. We do not transfer personal data outside India for primary storage.
Changes to this policy
If we materially change how we handle your data, we will update this page and notify you inside the dashboard before the change takes effect.
Contact
Questions or concerns? Email support@campaignwala.com or call +91 78777 82437.